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MUŞ ALPARSLAN UNIVERSITY

FACULTY OF ARTS AND SCIENCES QUALITY ASSURANCE SYSTEM

PUKO CYCLE

The quality assurance system, PUKO cycle management system, has been adopted within our University and in our Faculty, and has been implemented in leadership, management and quality, education - training, research - development, and social contribution processes. In this regard, quality assurance processes are planned and implemented with necessary documents, trainings and meetings. The process is controlled through unit and program evaluation reports, correspondence and meetings, and necessary measures are taken in areas where necessary. In this context, the 2021-2025 Strategic Plan of our Faculty has been prepared, mission, vision and goals have been established, SWOT analysis and PUKO cycle have been prepared. In order to ensure the functioning of all processes in the unit, Unit Job Descriptions, Unit Work Flow Charts, Unit Public Service Standards Table have been prepared, shared and implemented. Our graduate programs prepare Activity Reports and Self-Assessment Reports every year. As faculty management, unit Administrative Activity Report, Program Self-Assessment Report and Unit Internal Evaluation Report (IDR) are prepared and published every year.

As a result of the internal evaluation within the scope of the KİDR (leadership, management and quality, education-training, research-development, social contribution) processes implemented in our faculty, the areas of the institution that are open to improvement are clearly expressed. Practices regarding identified areas open to improvement are followed and an activity report and self-evaluation report are prepared every year. While the relevant reports are indicators of the institution's self-improving system, they also play a guiding role in the external evaluation of the institution. In addition to the quality management processes established by the sub-units of our institution in parallel with our vision, mission and goals, there are various internal and external evaluation practices on a unit basis. The results obtained from self-assessment studies and other quality-related agenda items are discussed at the Quality Assurance System meeting before the external audit, and decisions are taken with reasons and deadlines. External audit is carried out by independent auditors, and External Audit Reports prepared after field visits are brought to the agenda by the Management at the review meeting. In this way, new targets, strategies and road maps are determined, implemented and supervised, ensuring that the institution reaches its goals within the framework of continuous improvement studies within the scope of the PUKO cycle.

In order to improve the quality of services provided in our faculty, practices such as the Turkish Higher Education Qualifications Framework (TYYÇ) and the Bologna Process are carried out in all units. Our faculty produces and provides services to internal and external stakeholders and conducts in-service training seminars, meetings and surveys in this regard. Unit managers, academic and administrative staff carry out the practices determined in line with the strategic plan in order to ensure unity of purpose in line with the aims and objectives of the Faculty. In this context, internal meetings and satisfaction surveys are held for both academic and administrative staff, and the obtained data are converted into reports.

With this approach, the Faculty's planning and management approach is supported by a 'PUKO' cycle suitable for higher education, and these principles are implemented in a cyclical process as follows:

Planning: Determining a new strategic direction or planning based on an internal and/or external assessment, re-planning for a significant improvement in current practices,

Implementation: Implementing the plan and monitoring the results according to pre-agreed criteria,

Control: Measuring performance and analyzing it by comparing it with targets,

Precaution: Making necessary improvements according to the evaluation results and protecting areas with good practices that were found to work well during implementation.